Privacy Policy

1. Our Commitment to Your Privacy

At New Heights Resume & Career Services LLC (“New Heights”, “we”, “our”, or “us”), we recognize the sensitive and personal nature of career information, employment history, and application materials. We are committed to maintaining the highest standards of confidentiality, transparency, and data integrity.

2. Information We Collect

We only collect information necessary to provide tailored career advising, document creation, editing, and client communication:

• Contact Details: Your full name, email address, and phone number provided through our intake or inquiry forms.
• Career Background & Documents: Current resumes, CVs, cover letters, academic transcripts, statements of purpose, or career transition notes you choose to share.
• Service Details: Information regarding target positions, desired turnaround times, and specific consultation topics.
• Newsletter Subscriptions: Your email address if you voluntarily subscribe to receive career guides and updates.

3. How We Use Your Information

Your information is used strictly to fulfill professional services:

• Evaluating your experience to draft, rewrite, or polish professional career deliverables.
• Coordinating 1-on-1 strategy sessions, consultation calls, and timeline milestones.
• Responding to inquiries, questions, and revision requests.
• Sending transactional emails (intake confirmations, receipt copies, and scheduling updates).

4. Document Security & Storage

All documents submitted through our platform or via email are handled with strict administrative security. We utilize encrypted cloud infrastructure, secure server-side communications, and industry-standard protocols to safeguard your materials from unauthorized access or disclosure.

5. Third-Party Service Providers

We work with reputable technical providers to operate our platform securely:

• Email Dispatch: Resend (transactional email communications).
• Cloud Infrastructure: Firebase / Google Cloud & Vercel (encrypted data and asset delivery).

These providers are bound by strict data protection agreements and only process information as directed by New Heights.

6. Your Rights & Data Deletion

You retain ownership of your personal career materials. You have the right to request a copy of your stored records, request corrections, or request that your documents and contact information be permanently deleted from our records at any time.